xTend is a comprehensive capacity management and scheduling tool that maximizes shop loading and prevents over-booking. This dynamic tool supports flexible work schedules and can be used to track service capacity by advisor and op-code as well as hours-to-sell. xTend allows these parameters to be different for every day of the week - allowing you to manage the flow of your shop more efficiently. xTend was created with flexibility in mind and supports both open and closed service drives in addition to central dispatch or team structures. With centralized scheduling and capacity management you will have greater control of your service volume, loaner and rental car usage, and shop loading as well as all of your client contact.
xTend also facilitates the customer relationship management process for fixed operations. It maintains a comprehensive database of detailed client information allowing you to search your database of customers based on many different criteria - such as the vehicle make or mileage, or the customer's last appointment date. Once you have created this list of customers, you can send them an eye-catching email or a hard-copy letter - and then automatically follow up with a scheduled phone call. With its built in search tools and email functionality, xTend is not only a shop scheduler, but a comprehensive marketing program as well.
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Optional Features Include:
- Web Based Service Appointment Scheduling
- Hand Held Service Drive Reception
- DCS integration of National Service History & Campaigns's
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Stop relying on old technology to schedule and track your service appointments. ADP and Reynolds & Reynolds systems have remained virtually unchanged for 30 years and are limited in their ability to provide the information your service desk needs to function efficiently.
xTend - Extending the capabilities of your legacy DMS.
For more information about AutoPro dealer management solutions or to schedule a live demonstration, please call 888-731-2397 or email sales@ntwk.net to have a sales representative contact you.
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