In today's competitive market, retaining valuable customers is essential to the success of any dealership's fixed operations. A Customer Relationship Management System (CRM) is crucial to create a lasting relationship between you and your customers. The xTend CRM modules provide the functionality to automate the communication of recommended maintenance to customers based on the rules established by the individual dealers. Unlike other systems, Napoleon service reminder processes extend beyond the first letter or email, with integrated follow-up actions designed to proactively schedule service appointments as well as identify missed visits. Customer satisfaction follow-up and recognition of customer defection are other common service processes run through xTend.

Prospector is a data mining application which anyalizes the service history of all vehicles which have been in your shop and determines when that vehicle is next due for service based on metrics provided by the dealership. Customer contact information is then displayed for your Service Consultants or BDC to call the customer and set an appointment or to use our contact management tools to send email or postal mailings. xTend Prospector is a powerful and comprehensive marketing tool that will drive profits to your service department.

Don't lose customer paid work to the aftermarket! Use Prospector to keep them coming back to your dealership with specials and coupons from the mailing generator.

xTend Prospector is a free add on for existing xTend/LexSched customers but is also available as a standalone application for those dealerships not using our service scheduling software. Interfaces are available for ADP and Reynolds & Reynolds dealer management systems. Others can be developed upon request.

For more information about AutoPro dealer management solutions or to schedule a live demonstration, please call 888-731-2397 or email sales@ntwk.net to have a sales representative contact you.