With the demise of TDN and the introduction of Dealer Daily, many Lexus service departments have found the service scheduling facilities of ADP and Reynolds & Reynolds Dealer Management Systems to be lacking. Overbooking of service bays and loaner cars causes unneeded conflict between the service department and its customers and destroys the reputation for excellence that all Lexus dealers strive to achieve.
Developed by AutoPro for Lexus dealers participating in the Lexus Benchmark Service program, LexSched is a service scheduling application designed to replace the functionality lost when Toyota pulled TDN out of your dealership. LexSched is a modern Windows based client – server application which can be interfaced with the DMS system of your choice.
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Optional Features Include:
- Web Based Service Appointment Scheduling
- Hand Held Service Drive Reception
- Dealer Daily integration of National Service History & SSC's
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LexSched is a comprehensive capacity management and scheduling tool that maximizes shop loading and prevents over-booking. This dynamic tool supports flexible work schedules and can be used to track service capacity by advisor and op-code as well as hours-to-sell. LexSched allows these parameters to be different for every day of the week - allowing you to manage the flow of your shop more efficiently. LexSched was created with flexibility in mind and supports both open and closed service drives in addition to central dispatch or team structures. With centralized scheduling and capacity management you will have greater control of your service volume, loaner and rental car usage, and shop loading as well as all of your client contact.
LexSched also facilitates the customer relationship management process for fixed operations. It maintains a comprehensive database of detailed client information allowing you to search your database of customers based on many different criteria - such as the vehicle make or mileage, or the customer's last appointment date. Once you have created this list of customers, you can send them an eye-catching email or a hard-copy letter - and then automatically follow up with a scheduled phone call. With its built in search tools and email functionality, LexSched is not only a shop scheduler, but a comprehensive marketing program as well.
Stop relying on old technology to schedule and track your service appointments. ADP and Reynolds & Reynolds systems have remained virtually unchanged for 30 years and are limited in their ability to provide the information your service desk needs to function efficiently.
For more information about AutoPro dealer management solutions or to schedule a live demonstration, please call 888-731-2397 or email sales@ntwk.net to have a sales representative contact you.
Note: As of September 1, 2004, All of the LexSched functionality has been incorporated into xTend. LexSched will no longer be offered to new customers, xTend will be installed at all new Lexus dealerships. Click here for xTend information.
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