In today's competitive market, retaining valuable customers is essential to the success of any dealership's fixed operations. A Customer Relationship Management System (CRM) is crucial to create a lasting relationship between you and your customers. The xTend CRM modules provide the functionality to automate the communication of recommended maintenance to customers based on the rules established by the individual dealers. Unlike other systems, Napoleon service reminder processes extend beyond the first letter or email, with integrated follow-up actions designed to proactively schedule service appointments as well as identify missed visits. Customer satisfaction follow-up and recognition of customer defection are other common service processes run through xTend.

FollowUP provides the tools for your Service Consultants or BDC to provide CSI follow up for all your service customers. With built-in data mining tools, mailing and email functionality, xTend FollowUp is a powerful and comprehensive marketing tool that will drive profits to your service department. A simple management interface and reporting allows management to measure follow up statistics at a glance.

CSI woes? Use FollowUp to conduct your own in house random surveys to see what kind of data is being returned to the manufacturer by your customers.

FollowUp is a free add on for existing xTend/LexSched customers but is also available as a standalone application for those dealerships not using our service scheduling software. Interfaces are available for ADP and Reynolds & Reynolds dealer management systems. Others can be developed upon request.

For more information about AutoPro dealer management solutions or to schedule a live demonstration, please call 888-731-2397 or email sales@ntwk.net to have a sales representative contact you.